Joey Lewis Sr

Joey Lewis Sr has a diverse work experience spanning over several years.

Currently, they are employed as a Senior Customer Support Professional at Dark Wolf Solutions, where they provide Tier 2 Level Field Support to the Drug Enforcement Administration (DEA) personnel worldwide. Their responsibilities include supporting DEAs Firebird, Merlin, and ESS enclaves, tracking and managing workload through enterprise ticketing software, and ensuring timely resolution of tickets.

Prior to this, Joey served in the Army National Guard as a Sergeant First Class/Platoon Sergeant from March 2001 to August 2022.

Joey also worked as a Senior Customer Support Administrator at SAVA, LLC, supporting the Drug Enforcement Administration, from January 2020 to October 2021.

From February 2016 to July 2019, Joey held the position of IT Operation Specialist II at Health Services Advisory Group, Inc. (HSAG). Their role involved assisting end-users with system issues, recording and documenting requests using the IT service desk ticketing system, and resolving critical system issues.

Before joining HSAG, Joey worked as part of the Network Operations team at Rural/Metro Corporation. During their tenure from 2015 to February 2016, they diagnosed and resolved critical system issues, conducted research on problematic trends, and developed Service Level Agreements related to network and application access.

Overall, Joey Lewis Sr has acquired substantial experience in customer support, IT operations, and network troubleshooting throughout their career.

Joey Lewis Sr attended ITT Technical Institute-Arizona from 2014 to 2016, where they obtained a degree in Network System Administration. Their field of study focused on Information Technology.