Belinda Hayes

Belinda Hayes currently serves as the Head of Global Customer Experience Operations at Darktrace, a position held since August 2025. Prior to this, Belinda was the Vice President of CX Strategy and Operations at EDB from January 2023 to July 2025. Additional experience includes Vice President Operations for Global Customer Care at 8x8, where revenue visibility was enhanced through new forecasting processes, and Vice President of Customer Success Operations at Apptio, where significant growth in ARR was achieved. Earlier roles include Vice President/General Manager for the Cortext Products Group at Imprivata, where a new secure messaging solution was successfully launched, and Senior Director of Business Operations and Professional Services at Hewlett Packard Enterprise, managing substantial operational budgets and improving revenue forecasts. Belinda holds a Bachelor of Science in Marketing from the University of Florida and an MBA from the University of Miami.