Tom Hay is an accomplished professional currently serving as VP of Customer Success at Darktrace since May 2017, overseeing a team of 50 across EMEA and managing commercial responsibilities for upsells and renewals. Tom has held various leadership roles within Darktrace, including Director of Customer Success and Head of Technical Operations, where strategic decision-making and development of key teams played a crucial role. With a robust background in cyber security and technical operations, Tom has a proven track record in driving critical business metrics. Prior to Darktrace, Tom gained experience as an Actuarial Analyst at UMACS and has held multiple internships that showcased a blend of technical expertise and leadership skills during academic pursuits at the University of Warwick, culminating in a Master's degree in Mathematics.
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