Kátia Gonçalves

Kátia Gonçalves is an experienced managerial professional with a strong background in operations and customer service management within the insurance and assistance sectors. Currently serving as Inspire Manager at Darwin Seguros since October 2021, Kátia has previously held positions such as Gerente Operacional at Europ Assistance, where responsibilities included overseeing 24-hour assistance operations and ensuring performance metrics were met. Kátia's earlier roles featured leadership positions at TEMPO USS and Vidax, focused on operational management, client relations, and quality assurance. Kátia holds a degree in Economics from Centro Universitário Sant'Anna and a degree in Human Resources Management from Uninove - Universidade Nove de Julho.