Monika Frerk

Monika Frerk is an experienced professional in technical customer support and engineering, currently serving as the Americas R&D Technical Customer Support Manager at Dassault Systèmes since 2012. In this role, Monika provides top-tier support for Fortune 500 clients using the 3DEXPERIENCE cloud platform and PLM software, managing critical customer cases and escalations. Prior experience includes positions as a New Product Introduction Engineer at Airvana, where Monika led customer activities for wireless products, and as a Customer System Integrator at Ericsson, focusing on the integration of UMTS RAN systems. Earlier roles include a Field Application Engineer at Qualcomm and a Software Engineer at Oracle Corporation, showcasing a robust technical background. Monika holds a Master’s degree in Engineering Management from Santa Clara University and has studied at the Karlsruhe Institute of Technology.