Dassault Systèmes
Monika Frerk is an experienced professional in technical customer support and engineering, currently serving as the Americas R&D Technical Customer Support Manager at Dassault Systèmes since 2012. In this role, Monika provides top-tier support for Fortune 500 clients using the 3DEXPERIENCE cloud platform and PLM software, managing critical customer cases and escalations. Prior experience includes positions as a New Product Introduction Engineer at Airvana, where Monika led customer activities for wireless products, and as a Customer System Integrator at Ericsson, focusing on the integration of UMTS RAN systems. Earlier roles include a Field Application Engineer at Qualcomm and a Software Engineer at Oracle Corporation, showcasing a robust technical background. Monika holds a Master’s degree in Engineering Management from Santa Clara University and has studied at the Karlsruhe Institute of Technology.
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Dassault Systèmes
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Dassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform the way products are designed, produced, and supported. Dassault Systèmes’ collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world. The group brings value to over 230,000 customers of all sizes, in all industries, in more than 140 countries.