Zia Syed

Zia Syed has a diverse work experience spanning from 2012 to 2022. They began their career as a Software Engineer at Infinera in 2012, where they successfully transitioned the company's database system from Oracle to Cassandra for improved efficiency. In 2013, they worked as a Hardware Engineer at Infinera, optimizing OSC and conducting tests on wavelengths and FRU states.

In 2014, Zia joined IBM as a Software Engineering DBA, where they developed and debugged database analysis dashboards and created automation tests for Install Verification. They then moved on to Cisco in 2015, starting as a Software Engineer Co-Op and later becoming a Software Sales Systems Engineer. At Cisco, they worked on programming proof of concepts, enhancements, and developed a network Quality of Experience tool.

From 2021 to 2022, Zia worked at Forethought as a Sales Engineering Manager, utilizing AI and data insights to improve customer support and experience. Currently, in 2022, Zia works at DataBased as the Head of CX.

Zia Syed attended California Polytechnic State University-San Luis Obispo from 2012 to 2016, where they completed their Bachelor of Science (B.S.) degree in Computer Science.