Deepmaan Srivastava

Deepmaan Srivastava is a seasoned banking professional with over a decade of experience in customer experience management, particularly in retail assets. Currently serving as the Retail Asset CX Head for the Rest of Maharashtra and Goa at Kotak Mahindra Bank since December 2021, Deepmaan leads a team in handling service requests and complaints across multiple channels. Previous roles include Retail Asset CX Head at IDFC FIRST Bank and various positions at ICICI Bank, including Regional Service Manager, Branch Operations Manager, and Customer Service Manager, where Deepmaan focused on service delivery, complaint resolution, and team training. Deepmaan holds a Post Graduate Diploma in Banking from Manipal University and a Bachelor's degree in Electrical and Electronics Engineering from Motivational Pathway.