Namis Mohamed Ibrahim

Namis Mohamed Ibrahim is an experienced IT and customer service professional, currently serving as a Senior Service Desk Agent at Datacom, where responsibilities include managing ServiceNow tickets and providing Citrix remote desktop support. Recently, Namis worked as a Cyber Security Analyst freelancer at Victoria University, contributing to the design and deployment of a Security Operations Center. Previous roles include Customer Service Specialist at Probe CX and Retail Team Leader at WHSmith Australia and Lagardère Travel Retail, known for achieving high customer satisfaction. Earlier experience includes serving as a Service Advisor at NAB and a Chemical Engineer at R C Manubhai & Co Ltd. Namis holds a Master's degree in Cyber Security from RMIT University and multiple qualifications in Cyber Security and Engineering from Victoria University, the University of Wollongong, and the National Institute of Technology, Tiruchirappalli.