Customer Service Ā· Full-time Ā· MD, United States
š” What We Do
At DataHawk, our mission is to accelerate the business performance of brands, sellers, and digital agencies on e-commerce marketplaces.
In more concrete terms, we support brands, sellers, and agencies that navigate the competitive world of e-commerce toĀ increase their profitability (top and bottom line) and develop their awareness. To do so, we built a robust and smart marketplace analytics solution that provides our customers with ready-to-use, and fully customizable KPIs and dashboards. It automates data collection, simplifies data management, and integrates seamlessly with major business intelligence (BI) tools, such as PowerBI, Google Sheets, Tableau, and more. Since 2017, we have helped hundreds of brands increase their revenue by an average of 130%.
š¦ Who We Are
DataHawk was launched in late 2017 originally as a side business by Isaac DUPLAN, Sylvain PAGET, and Othmane SGHIR and was bootstrapped for two years until the summer of 2019. We then raised a financing round of $1M in June 2019 and $7M in June 2021, which helped us grow the team.
Beginning 2023, we're a team of 30+ Hawkers divided into 3 departments - Go-to-Market, Operations, and R&D - based in France, the United States, Senegal, and Morocco. Ā The recipe to join DataHawk? When we look for new Hawkers, we like to check if you'll bring a few of the following ingredients: a large handful of curiosity, a few grams of constructive criticism, tons of passion, and a cup of pragmatism. All this sprinkled with optimism and a sense of celebration.
šĀ Who We Are Looking For
In a context of growth and important transformation - from SMB to Mid Market and Enterprise Business - DataHawk's Customer Success team is looking for a new recruit to accelerate the company's revenue and awareness around the world. AsĀ Customer Success Manager, you will work with William (Head of Customer Success), Michel (CEO), and the CS team to engage and take care of DataHawk's customers - Amazon/Walmart resellers, brands, sales aggregators, and agencies-.
šÆ Main Responsibilities
š Required Profile
You are curious - this is our number one must -, passionate, and like to take challenges
You are a creative problem-solver and do whatever it takes to get the job done: facing roadblocks, staying persistent, and learning along the way
You are a team player and you proactively build relationships with your colleagues to update them on activities
You are 100% fluent in English - if you're native, it's a real plus -
You have strong experience working for an Amazon seller, brand, or agency
You have experienced a customer-facing role, preferentially as a CSM or AM in a SaaS company
You are an effective and empathetic listener
You are a communicator, keen on writing and persuasive speaking skills
You are a highly analytical mind and know how to adapt to each new situation
If you don't tick all the boxes, but have some great things to share with us, we'd love to hear from you.
ā Bonus Skills
š¢ Recruitment Process
šø Comp Package