Mike Fairley

Mike Fairley is a Customer Success Operations leader with a focus on driving customer success and revenue retention through data-driven strategies. Currently serving as the Sr. Director of Customer Success Operations at Dataminr, Mike builds and evolves Customer Success Operations for startups and high-growth technology companies, integrating data, processes, and systems for operational excellence. Previously, Mike held leadership roles at HPE Aruba Networking, Axis Security, and Forescout Technologies Inc., where they significantly contributed to customer success and support operations. With a background in technical support and programming, Mike emphasizes the importance of using data to enhance customer retention and scalability.