Shani Penn

Shani Penn possesses extensive experience in project management and business operations, primarily within the technology sector. As Sr. Director of Strategy & Business Operations at Northwestern Mutual, Shani effectively managed a team of project managers to drive strategic initiatives focused on customer success, collaborating closely with the VP of Technology Customer Success. In prior roles at the same company, Shani directed large-scale projects to enhance digital customer experiences and led cross-functional teams to improve client satisfaction. Earlier professional experiences include project management and office management at Marabigo | The Content Factory Group LLC, along with positions at J.Crew and Macy's. Additionally, Shani contributed to educational support for low-income children as a Jumpstart Americorps Tutor at New York University.