Shabina M.

Shabina M. has a diverse work experience spanning various roles and industries. Shabina is currently working as a Customer Success Associate EMEA at Dataminr, a leading AI company specializing in real-time information discovery. In this role, Shabina contributes to the development of a platform that detects emerging events and critical information from public data signals.

Prior to their current position, Shabina worked at Voxpopme as a Customer Success Manager EMEA. During their time there, they also held the role of Customer Support Manager EMEA, where they ensured customer satisfaction and resolved issues. Before that, they gained experience as a Project Manager Intern, showcasing their capability in managing projects effectively.

Shabina has also worked at Barclays UK as a Customer Service Associate, providing valuable assistance to customers. Additionally, they had internships at Optimy, where they served as a Human Resources Intern and a Business Development Intern.

Early in their career, Shabina had the opportunity to intern at Lloyds TSB, where they shadowed a Customer Services Relationship manager. This experience exposed their to the operations of the customer relations department and provided insight into corporate-level management.

Overall, Shabina M. has a well-rounded work experience with a focus on customer success, project management, and internships in various fields.

Shabina M. attended Aston University from 2014 to 2018, where they obtained a Bachelor of Science degree in Business and International Relations, with a focus on International Business. In addition to their formal education, Shabina has pursued various certifications to enhance their professional skills. Shabina obtained a certification in Cybersecurity Awareness: Cybersecurity Terminology from LinkedIn in February 2023. In August 2022, they obtained a certification in Customer Experience: Journey Mapping from LinkedIn Learning. In the same year, they also obtained certifications in Account Management: Maintaining Relationships and Avoiding Common Pitfalls in Customer Success Management, both from LinkedIn in July and March 2022, respectively.