Raphaëlle Thomas de Castelbajac

Raphaëlle Thomas de Castelbajac has a wide range of work experience. In 2016, they worked as a PR Intern at Tell All Your Friends PR & Management, where they wrote and sent out press releases, kept track of clients' media coverage, and reached out to media outlets. From 2017 to 2020, they worked at IWD, where they held the roles of Account Manager, Junior Account Manager, and Business Development Intern. At IWD, they helped brands streamline their Visual Merchandising processes, conducted in-person software training, and oversaw corporate communication. In 2020, they worked as a Customer Relationship Manager at Albatross CX - A Global Customer Experience Agency, where they assessed luxury brands' customer experience performances and worked with Training and Global Excellence departments to redefine the brands' Customer Experience strategies. Currently, they are a Customer Success Manager at TopCoach, where they manage a sales enablement application offering training modules tailored for field teams, creates micro-learning content, and assists both brands and retailers in animating their networks of Sales Advisors. In 2022, they will become a Customer Community Manager at Dawex - Data Exchange Technology.

Raphaëlle Thomas de Castelbajac obtained a Bachelor's degree in International Business from Angelo State University between 2015 and 2016. Prior to that, they obtained a DUT Techniques de Commercialisation CADRE2 in International Business/Trade/Commerce from IUT de Colmar between 2013 and 2015. Before that, they obtained a Grado en Marketing e Investigación de Mercados in Marketing from Universidad de Sevilla between 2012 and 2013. Additionally, they hold a Fondamentaux du Marketing Digital - Digital Active certification from Google.