DayGlo Color Corp
Donna Kincaid has a wealth of experience in customer service and management. Donna currently serves as the Director of Customer Service at DayGlo Color Corp, a position they have held since December 2021. Prior to their current role, Donna worked at Automated Packaging Systems, Inc. for over two decades. During their time there, they held various roles, including Customer Experience Manager from May 2016 to December 2021, Customer Service Team Manager from April 2012 to May 2016, Customer Service Supervisor from January 2008 to April 2012, and Customer Service Trainer from September 1997 to January 2008. In their positions at Automated Packaging Systems, Inc., Donna was responsible for managing teams, ensuring customer satisfaction, and providing training and support to new and existing staff.
Donna Kincaid holds an Associate's degree in Business/Commerce, General from The University of Akron. Additionally, they have obtained several certifications including an Adobe Captivate Specialist certification from Adobe Captivate in May 2019. In December 2013, they obtained a certification in Management Skills for New Managers from the American Management Association. In July 2012, Donna became a DDI Certified Facilitator through Development Dimensions International. Their earliest certification dates back to January 1998, when they became a Certified Facilitator for Creating Stellar Service Experiences and Coaching for Stellar Service Experiences from AchieveGlobal.
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DayGlo Color Corp
It's Color. Only Better. Day-Glo Color Corp. is the world's largest manufacturer of daylight fluorescent pigments. We develop technologies that improve and enhance any color, from subtle specialty effects, to glow-in-the-dark pigments, to our classic range of fluorescents. We're proud of our heritage and the role our fluorescents played in pop culture history. From the days of disco to punk rock and pop-art posters to graffiti on the Berlin wall - no matter the trend, no matter the event, Day-Glo was there, making things brighter, bolder, and so much cooler! But there's a lot more to Day-Glo than just fluorescents. With our extensive technical expertise and diversified product lines, Day-Glo has served the world's color marketplace since the 1930's. At Day-Glo, we make colors better - richer reds, brighter oranges, deeper greens, and even colors that glow in the dark! Discover for yourself our custom color solutions for packaging and consumer goods, plastics, graphic arts, paints and coatings, dyes and textiles, as well as the personal care and cosmetics ingredients industries. Day-Glo was founded in 1946 by Bob and Joe Switzer, who originally experimented with certain dyes and resins that produced bright colors that had the unique effect of glowing under ultraviolet light. These unique effects were originally used in magic shows and theater. As the chemistry and manufacturing process improved, the areas of application expanded. In 1991 Day-Glo was purchased by its current owner, RPM, Inc., a worldwide producer of coatings, sealants and specialty chemicals. Today Day-Glo's technology has continued to grow and the company has developed products for many other industries including security pigments, and consumer products.