CG

Carlos G.

Application Support Engineer at Dayshape

Carlos G. has a diverse work experience spanning multiple companies and roles. Carlos started their career at Sony as a Technical Support Representative, providing assistance to users with technical and software-related inquiries on Sony Vaio products. Following their time at Sony, Carlos joined CareerBuilder, where they worked as an Account Manager and Client Support Specialist, handling accounts for clients such as Inditex, Michael Page, and Microsoft. Carlos supported the sales team with account reviews, performance reports, and product consumption analysis. Carlos also worked on data mapping services and application support, where they were involved in web scraping, data parsing, and XML feed exports.

After CareerBuilder, Carlos joined Wood Mackenzie as an Environments Coordinator. Carlos'sresponsibilities included producing and managing implementation plans for environment development projects, coordinating with partners and third parties, and ensuring proper procurement processes. Carlos then joined Ingenico Group as an Application Development Support Engineer, supporting third-party software developers and integrators in designing and implementing payment applications on the Ingenico platform. Carlos was later promoted to the role of Application Support Engineer and Solutions Integration, where they played a lead technical role in project delivery, configured payment applications, coordinated testing activities, and ensured compliance with PCI Payment Security standards. Carlos worked closely with Ingenico's operations and R&D teams to ensure successful delivery of solutions.

Currently, Carlos is working at Dayshape as an Application Support Engineer. The details of their role and responsibilities in this position are not provided.

Carlos G. completed their Bachelor's Degree in Advertising and PR from Universidad Complutense de Madrid, which they attended from 2000 to 2005. In 2006, they pursued a course in English Language from Basil Paterson College, where they obtained the ESOL Cambridge Examinations - FIRST certificate in English (FCE). The following year, in 2007, Carlos obtained a Language Certificate in IELTS - International English Language Testing System from the same college. In 2007-2008, they pursued an MSc in Design and Digital Media from The University of Edinburgh. More recently, in 2016, Carlos enrolled at BCS, The Chartered Institute for IT, and earned a Certificate in ITIL® Foundation certificate in IT Service Management.

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Edinburgh, United Kingdom

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Dayshape

Optimise your workforce like never before. Dayshape is an AI-powered planning and scheduling platform, built from the ground-up for professional services firms. We created Dayshape to help you maintain an optimal workforce and to ensure it supports your mission: profitability and growth, outstanding client service, and fulfilling careers for your people. 1 - Profitability and growth - Maximise profitability with automated project controls and real-time economics. - Set the performance parameters in which your engagements should operate. - Activate alerts to bring poor-performing engagements to your attention. - Create approval workflows to ensure the right people review before budgets are approved. 2- Outstanding client service - Spot issues before they arise to deliver proactive client service. - Resource management software powered by artificial intelligence is your strategic asset for capacity planning. - Scan your entire workforce in seconds to find the best people for the job. - Adapt almost immediately to any disruptions to keep engagements on track and within budget. 3- Rewarding and fulfilling careers - User-friendly and intuitive modern technology is proven to increase employee engagement and productivity. - Take stock of your workforce’s expansive skills, qualifications, specialisms, and job preferences. - Use the vast knowledge available to assign work based career goals and aspirations. - Offer a more transparent, centralised, and objective approach to resource planning. To learn more about what Dayshape can do and to book a demo, head to our website- dayshape.com


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51-200

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