Marlous Smits

Marlous Smits began their work experience in 2008 as a Technical Support agent at Sykes. Marlous later became a Technical Supervisor and a Team Lead, managing and training a team of agents providing technical support and customer services. In 2011, they joined Taleo as a Customer Support Analyst II. The following year, they worked at Oracle as a Technical Support Engineer, providing technical support for international business clients using SQL for database queries. In 2013, Marlous worked as an Application Support Engineer at Axios Systems. Marlous then joined Aegon in 2015 as a Platform Support Analyst, where they worked in a small team to maintain the wrap platform and develop good rapport with back and front office users. From 2017 to 2020, they worked as a Platform Support Analyst at Nucleus Financial. Most recently, Marlous joined Dayshape in 2020 as an Application Support Engineer and later became the Application Support Team Lead in February 2021.

Marlous Smits attended The Open University from 2010 to 2015, where they pursued a degree in IT & Computing with a specialization in Computer and Information Sciences and Support Services. In September 2014, they obtained the networking fundamentals 098-366 certification from Microsoft. Additionally, in September 2013, they obtained the ITIL Foundation Certification from BCS, The Chartered Institute for IT.