Swapnil Joshi

Swapnil Joshi has a strong background in customer success and support. Swapnil currently serves as the Vice President of Customer Success and Support at DBSync, where they lead Account Management, Professional Services, and Customer Support teams. Swapnil's primary goal is to reduce churn and maintain revenue retention rates above 90%. Swapnil collaborates closely with the C-level executives to achieve company objectives and milestones. Prior to their current role, Swapnil worked at Allscripts as a Senior Manager of Business Operations, overseeing technology strategy, client success, product support, service desk operations, and quality assurance. Swapnil provided executive leadership for the entire business unit and ensured seamless cross-functional collaboration. Swapnil also has experience as a Project Manager at Mphasis, where they managed projects for American Airlines, and as a Project Manager - Product Support at Symphony Services, where they successfully transitioned projects from the US to India. Swapnil began their career at V Customer Services India Private Limited as a Team Mentor, responsible for managing a team of support engineers and handling incident resolution and escalations. Swapnil's early experience includes working as a Technical Support representative at E2E Serwizsol LTD, where they provided support to home-based and corporate customers.

Swapnil Joshi's education history includes the following degrees and certifications:

- Executive Program in Leadership and Management from the Indian Institute of Management, Calcutta (2019-2020)

- Doctorate in Management Studies with a focus on Computer/Information Technology Administration and Management from the Indian Institute Of Business Management And Studies (2016-2019)

- Master of Business Administration (MBA) in Information Technology from Punjab Technical University (2012-2014)

- BCA (Bachelor of Computer Applications) from Tilak Maharashtra Vidyapeeth, Pune (2008-2011)

- Diploma In Tool and Die Making with a Mechanical focus from Govt. Tool Room and Training Center (1998-2001)

- SSLC (Secondary School Leaving Certificate) in Science from Jawahar Navodaya Vidyalaya (1993-1998)

In addition to these degrees, Swapnil Joshi has obtained several certifications, including Coaching and Developing Employees from LinkedIn (2021), Situational Leadership from Ken Blanchard (2016), Certified Support Manager from Service Strategies (2015), ITIL Expert in IT Service Management from AXELOS Global Best Practice (2015), Six Sigma Black Belt from ASCB(E) - Accreditation Service for Certifying Bodies (Europe) Ltd (2015), Prince 2 Foundation and Practitioner from AXELOS Global Best Practice (2014), and Project Management Professional (PMP) from the Project Management Institute (2020).