Customer Experience Executive - FTC

At DC Thomson we are a business with a purpose – to make a positive impact on the communities we serve. 

We are home to some of the world’s best loved media brands, organised around local news and radio, companionship, kids, advocacy, energy, puzzles and hobbies. 

The Courier, The Press & Journal, The Sunday Post, Beano, Stylist, Puzzler, The People’s Friend, My Weekly, bunkered, Energy Voice, Findmypast and Brightsolid are just some of the brands you might know us for. 

Deeply rooted in our communities, we are investing in data, technology and talent to unlock a new level of understanding about what really matters to our customers. This is how we are shaping the future of media. 

We’re changing the way we work to create a flexible, collaborative, learning-led culture that draws on expertise from across the organisation to create award-winning content and cultural moments that make audiences want to be part of our communities. 

Our HQ is in Dundee and we have bases around the UK employing over 1,200 extraordinarily creative colleagues working in a mix of office/home/hybrid. They’re passionate about being part of the story of so many well-loved brands and they’re crucial to our ambitions for the company. 

We’re looking for the best people to join us at DC Thomson, to share their energy, ideas and skills and be part of our story. 

DC Thomson is on an exciting transformation journey to growth. Our brands matter to people and we are passionate about sustaining meaningful relationships with the communities these brands serve. 

Focused on creating brilliant content and experiences that inspire our audiences and communities. 

We are looking for a talented individual to join our Customer Experience Team on a temporary, full-time basis. The customer is at the heart of everything we do. We aim to provide an excellent customer experience to our print and digital subscribers over different channels, dealing with high volumes of calls, emails, webchats and mail. The core of the role is to be an ambassador for our well-renowned and much-loved brands. Our team are experts in our titles, subscription offers and system management so that we can provide gold standard customer service. 

If you are quick to learn, enthusiastic and enjoy working in customer focused role as part of a team, then we’d love to hear from you.