Susan Impalla

Susan Impalla has over 14 years of experience in client services and strategic engagement. Susan worked as the Director of Client Services and Strategic Engagement at dcm, Inc. from August 2006 until present. In this role, they were responsible for overseeing telemarketing and telefundraising campaigns specializing in the performing arts. Susan managed all aspects of strategic campaign planning, analysis, trend data, reporting, and follow-up. Additionally, they supervised the Telemarketing Manager and Caller Representatives. Susan Impalla also worked as a Travel Advisor at Vai Travel starting in 2020.

Susan Impalla has a Bachelor of Fine Arts degree from the NY Institute of Technology. Susan also attended The Ohio State University but did not obtain a degree.