DCS
Flavio Gomes is an experienced Lead Decisioning Architect with a strong background in designing and implementing marketing strategies across various sectors. Currently at DCS since March 2020, Flavio leads design workshops with senior stakeholders for inbound and outbound channels. Previously at NatWest Group, Flavio served as a Pega Decisioning subject matter expert, enhancing the bank's contact strategy for increased relevance in communications. In earlier roles, including as an Enterprise Implementation Consultant at OneTrust and Senior Decisioning Architect at Merkle, Flavio contributed to significant projects involving compliance with privacy laws and large-scale marketing solutions for notable clients such as Vodafone and British Airways. Flavio holds a Bachelor of Science (BSc Hons) degree in Computer Science from City, University of London.
DCS
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We are a pure play Pega Partner and recognized specialist in 1:1 Customer Engagement solutions – leveraging the power of Pega’s AI & Decisioning capabilities. Adopting a customer obsessed mindset we measure our successes on the value we deliver to our clients and the experiences we help deliver to their customers. We do this by simplifying customer engagement solutions to empower businesses to drive measurable change and deliver better customer experiences through personalized interactions. With offices in the UK, Netherlands & India our Pega practice has grown to 80+ people which includes 40+ Certified Pega Decisioning Consultants. We provide a range of services from short term on-site Consultancy & Advisory services to Managed Service Partnerships leveraging blended onshore/offshore teams. Our services extend to provide end to end capabilities across all of Pega’s solution areas including: • 1:1 Customer Engagement • Intelligent Process Automation • Customer Service • Test Automation To find out more about what differentiates us then please contact us at enquiries@wearedcs.com or by visiting our website.