The Engineering Team at DCS is responsible for designing, developing, and integrating customer engagement solutions leveraging Pega’s AI and Decisioning capabilities. This team ensures the effective implementation of 1:1 Customer Engagement, Intelligent Process Automation, Customer Service, and Test Automation solutions. By working closely with clients, they tailor personalized and impactful experiences to drive measurable change, collaborating across various roles such as system architects, developers, decisioning architects, and data engineers to deliver comprehensive and innovative solutions.