DCS Card Centre
Zyanna Zainuddin Ng is an experienced professional specializing in customer engagement and support, currently serving as the Head of Customer Engagement & Support at DCS Card Centre since February 2024. Prior experience includes the role of Customer Experience Lead at Etiqa Insurance Singapore from October 2020 to January 2024 and Client Services Manager at DBS Bank from November 2009 to August 2018, where responsibilities spanned resource alignment, service flow management, and customer satisfaction enhancement. Zyanna's career also includes positions as an Apprentice Program Manager and Customer Service Team Manager, emphasizing leadership, team performance monitoring, and process improvement. Educational qualifications comprise a Bachelor's degree in Accounting and Finance from the University of London and GCE A' Levels from Catholic Junior College.
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DCS Card Centre
In Oct 2022, Diners Club Singapore was officially renamed to DCS Card Centre. We are a financial institution licensed to carry on the business of issuing credit cards or charge cards in Singapore, governed by the Monetary Authority of Singapore (MAS) under the Banking Act. Technology and innovation have significantly changed the way consumers and businesses interact with payments. We were a founding financial institution that pioneered cashless payments by issuing the first credit and charge cards in Singapore back in 1973. Now as DCS Card Centre, we have evolved to a fintech that will lead the next payment frontiers with future-ready payment solutions. We are a Fintech with Heritage, uniquely positioned to converge innovation with trust and reliability.