Carl Cooper has extensive experience in IT process management and quality assurance, currently serving as a Senior IT Process Specialist at de Volksbank since September 2016, where responsibilities include integral process management for development, testing, change management, and automation. Previous roles include Head of Quality Management at SNS Bank, focusing on IT continuity frameworks, and Quality Manager, where contributions included establishing new process architecture and facilitating strategic visions. Earlier career achievements include various auditing positions at SNS REAAL and operational audits at KPMG, accumulating a robust background in internal controls and IT governance. Carl holds a Master's degree in Economics from Vrije Universiteit Amsterdam and a Bachelor's degree in Business Economics from Inholland University of Applied Sciences.