Abdul Jabbar A.

Abdul Jabbar A. has a diverse work experience in customer support and service. Abdul Jabbar worked for DealMachine for Real Estate from February 2019 to September 2020, starting as a Customer Support Representative and later becoming the Head of Customer Support. In their role, they answered inbound chats, provided excellent customer service, handled product, billing, and service-related inquiries, and assisted members with technical difficulties. Abdul also worked closely with the CEO and the Customer Success Manager to ensure personalized services for members with unique needs. Prior to their role at DealMachine, Abdul worked at Qualfon from November 2012 to January 2019. Abdul Jabbar started as a Customer Service Representative and later became a Quality Assurance Analyst.

Abdul Jabbar A. completed their Bachelor of Science (BS) degree in Mathematics from Silliman University, where they studied from 2008 to 2012. Additionally, they obtained multiple certifications from Intercom in May 2022, including "Be personal and efficient with human support," "Become a Conversational Support Expert," "Build an effective Conversational Support team," "Change the conversation around support as a cost center," "Designing and implementing a conversational framework for support teams," "Get ahead of known issues with proactive support," "Help customers in context with self serve support," "Set up Intercom for your business," "Delivering a world-class customer support experience," and "Designing and implementing a conversational framework for support teams."