Nathan Greener

Customer Support Lead at Fetch TV

Nathan Greener has a diverse work experience in the tech and telecommunications industry. Nathan started their career in 1999 as a Technical Support Representative at Planet Netcom, handling customer inquiries and coordinating internet installations. Nathan later became a Broadband Support Coordinator, responsible for supporting the introduction of broadband services.

In 2004, Nathan joined EFTel as a Helpdesk Team Leader, supervising the day-to-day operations of the helpdesk and managing a team of staff members.

From 2007 to 2012, Nathan worked at SpinTel, where they held multiple roles. Nathan started as a Technical Support Manager, overseeing a team of up to 15 staff and conducting regular performance reviews. Nathan then became a TIO Liaison, serving as the first point of contact for TIO and complainants, investigating claims, and presenting proposed resolutions. Finally, they became a Business Intelligence Specialist, responsible for project management and analyzing business needs.

Most recently, Nathan worked at FetchTV as a Customer Support Lead, although specific details about this role were not provided.

Nathan Greener has a Diploma in IT from WSI TAFE, which they obtained from 1998 to 1999. In 2007, they received a CCNA certification from the Cisco Networking Academy. In 2012, they completed a course in Project Management at Sydney University and also attended the Australian Institute of Management. In 2013, they studied Marketing at Sydney University.

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Timeline

  • Customer Support Lead

    December, 2013 - present