Alison Denton

Alison is an innovative executive and manager who specializes in developing systems and structures that bring clarity and efficiency to changing organizations. She is passionate about and is responsible for ensuring customer success and renewals for the entire Decision Lens portfolio of Federal, State & Local, and Commercial SAAS customers. During her tenure at Decision Lens, Alison has implemented new structures and systems for tracking customer health and engagement. She developed a holistic view of customer success metrics by integrating key systems in new Customer Success Management system. The common thread throughout her 20+ years of work is her focus on serving the customer to make sure they are successful in getting the information, product or support they need to have positive impact in their organizations.

Prior to joining Decision Lens, Alison was the Director of Facilities Planning at Arlington Public Schools where she focused on capital planning, process improvement, and public participation. She also previously worked as an information technology professional and administrator at the Illinois Institute of Technology in Chicago, IL.