José Velilla

José Velilla has a diverse work experience in various roles and industries. José started their career at Aditya Birla Minacs in 2007, where they worked as a Customer Relations Representative and later as a Regional Consumer Affairs Specialist. In these roles, José handled customer requests, made decisions to increase customer satisfaction, and translated documentation. José also served as a Performance Coach, providing guidance and direction to call center representatives.

From 2010 to 2015, José worked at HostPapa in multiple roles, including Sales Representative, Support Representative, and Client Administrative Assistant. José'sresponsibilities included explaining product features, managing customer concerns, and providing technical support.

In 2015, José transitioned to Mazda of Stoney Creek as a Service Advisor, where they conducted inspections, developed estimates, and ensured customer satisfaction.

José joined Server Mania in 2016 and held positions as an Account Manager and later as a Customer Success Manager. In these roles, they focused on building strong relationships with clients, understanding their needs, and addressing any concerns.

Most recently, José is employed at DediPath as a Business Development Specialist. José actively seeks strategic partnership opportunities and expands the client base by leveraging their expertise in the technology landscape.

Overall, José Velilla's work experience demonstrates their strong customer focus, expertise in relationship management, and adaptability across different industries.

José Velilla's education history is as follows:

In 2019, José completed an Online Certification from Udemy in Customer Success Manager 101 (CSM).

From 2008 to 2010, they attended Niagara College, where they completed an apprenticeship for Information and Technology for Customer Care. José'sfield of study was Customer Service Support/Call Center/Teleservice Operation.

Between 2003 and 2006, José attended St. Jean de Brebeuf Catholic Secondary School, where they obtained their High School diploma.