Andi Woody

Andi Woody has held various roles in the customer service industry since 2011. Andi began their career at Groupon, where they were a Customer Support Manager and Trainer from 2011 to 2016. In this role, they managed a team of 22 front line Customer Support representatives, tracked trends, and handled escalated customer issues as well as problematic deals. Andi also provided individualized coaching and created team activities and competitions to boost morale and performance. Additionally, they trained and evaluated over 100 new in-office and work-from-home representatives. In 2016, they moved to InnerWorkings, where they were a Learning and Development Specialist/Project Manager, Client Solutions. In 2017, they joined Uber, where they held the roles of Learning and Development Manager/Onboarding Program Manager- Community Operations and Associate Program Manager- Community Operations. In 2020, they began working for NestEgg.rent as Vice President of Customer Success/Support, Director of Customer Success/Support, and Manager of Customer Success. Most recently, in 2022, they joined Deep Sentinel as Vice President Customer Care.

Andi Woody has an education history of a BFA in Theatre Performance from the University of Central Missouri. Andi has also obtained several certifications from LinkedIn, including Learning Articulate Rise in April 2020, Project Management Foundations: Stakeholders in February 2019, Creating and Giving Business Presentations in September 2018, Customer Advocacy in August 2018, and Business Acumen for Project Managers in July 2018.