Ivan Gromov is currently the Director of Global Technical Support at Degreed, where they established the Global Tier 2 Support team and focus on delivering industry-leading service through KPI metrics and collaboration with various internal departments. Previously, Ivan served as a Founding Partner & Web Designer at a5studios, where they managed customer relationships and project management tasks. Their earlier experience includes roles as a Lead Sales Associate at Sprint and Sales Associate at T-Mobile, where they excelled in customer service and sales metrics. Ivan earned a Bachelor’s Degree in Website Design & Development from the Art Institute of Colorado in 2012.
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