Kim Drouard is an experienced Operations Performance Manager at Deliveroo, leading operations in top business cities within France since May 2016. Responsibilities include forecasting, onboarding plans, and managing cross-business projects to support growth. Previously, Kim held roles at Deliveroo as Core Performance Associate and Live Operations Associate, focusing on customer satisfaction and operational efficiency. Prior to joining Deliveroo, Kim gained experience in real estate as a Customer Service Representative at Typique Immobilier and a Consultant at GROUPE CTI IMMOBILIER, along with legal assistance and communication roles in other organizations. Kim holds multiple degrees from IHEDREA in various fields including land management and rural law, and has completed a programming course on Coursera.
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