Frances Yu

Frances Yu is a Partner at Deloitte US and a Global Customer Strategy & Design leader. As a design thinker and data lover, she helps global companies build customer-centered business models and humanize tech-enabled transformation.

Frances harnesses the global power of the best minds to innovate the core offerings and market-test new ideas locally with clients and ecosystems. She leads a team of 2,200+ thinkers, makers, designers, and entrepreneurs who collaborate deeply with clients and communities to scale and humanize change.

The convergence of time, space, and technologies has created a whole new set of promises: The customer is now an active player in the value network. Frances helps global clients transform from a supply-driven model to a customer-led model, advising them on how to launch multiple digital-first businesses—driving $1.8 billion in new revenue growth.

Throughout her dynamic 18-year journey at Deloitte Digital, Frances continues to be energized by the ability to co-create innovative business solutions by leveraging Deloitte’s unparalleled global-local scale and scope of services and ecosystems. Her work includes spearheading innovations like Deloitte’s Global Enterprise Digital Strategy offering, launching a Global Cloud Alliance, and piloting Deloitte’s Chief Digital Officer and Chief Customer Officer labs.