Courtney Hammond is a Principal at Deloitte, leading the Organizational Change Management team for the USDA SAP implementation and overseeing the OCM component of a multi-year IT transformation for the U.S. government. Prior to joining Deloitte, Courtney was part of BearingPoint's Federal practice, contributing to significant federal initiatives. Earlier experience includes serving as a Senior Account Executive at Ogilvy Public Relations Worldwide, where responsibilities included strategic counsel, media relations, corporate communications, and event management for notable clients. Courtney holds multiple degrees, including an MBA in Strategic Operations from American University, an Executive Leadership Certificate from Yale, and a Master's in International Affairs from American University, complemented by a Bachelor's in Communications and International Relations from Hollins University and additional studies in Japan and through a Semester at Sea program.