Erin Townsend

Erin Townsend, CDPM, is a seasoned professional with extensive experience in member experience management and digital banking. Currently serving as the Member Experience Manager at Delta Community Credit Union since May 2020, Erin leads initiatives to ensure a seamless member experience across various channels and processes. Prior to this role, Erin held multiple positions at Smart Financial Credit Union, including Digital Banking Product Manager and Vice President of Member Experience, from June 2017 to December 2019. Erin also contributed to Delta Community Credit Union in various capacities from 2007 to 2017, including AVP Retail Sales and Branch Manager. Erin holds a Bachelor's degree in Finance from Missouri State University.