Pichchenda Redmond

Pichchenda Redmond is an accomplished professional with extensive experience in management and customer service within the financial and retail sectors. Currently serving as a Member Experience Manager at Happy Money, Pichchenda leads a team of over 10 frontline agents, focusing on enhancing member satisfaction and driving performance metrics. Previous roles include Team Manager at Happy Money, Learning Specialist at Nordstrom, and Operations Manager at City National Bank, showcasing expertise in team leadership and operational efficiency. Additionally, Pichchenda works as a Wedding Officiant and Marketing Manager for Amigo’s Donuts, bringing a strong background in business management and marketing. Pichchenda holds a Bachelor of Arts in Business Leadership and a Certificate in Women’s Leadership from Cornell University.