Francine Richards

Francine Richards is a seasoned professional with extensive experience in project management and communications within the health insurance industry. Currently serving as a Senior Onboarding Project Manager at Delta Dental since February 2011, Francine specializes in the implementation of employee dental benefit programs. Prior experience includes roles as a Freelance Writer specializing in health insurance content, an Implementation & Project Manager at APS Healthcare overseeing business implementations, and an Operations Project Manager at Future Health where operational processes and training materials were developed. Francine also held managerial positions at Magellan Behavioral Health, focusing on customer relations and communications. A graduate of the University of Maryland with a Bachelor of Arts in Communications, Francine's expertise spans operational policy development, training, and project implementation.