Shannon Contreras

Shannon Contreras, MBA, PMP, currently serves as Product Implementation Manager at Delta Dental Ins., where responsibilities include implementing dental insurance plans for state and federal healthcare exchanges by collaborating with cross-functional teams on complex system configurations. Prior experience at the University of Phoenix spans multiple roles, including Sr. Project Manager, where Shannon worked with leadership to align projects with strategic goals, and West Market Project Manager, overseeing initiatives across numerous campuses. Earlier roles included Regional Project Manager and Executive Assistant, contributing to program management and administrative support. Shannon's professional journey began as an Enrollment Advisor at the University of Phoenix and also includes experience as a Customer Service and Support Supervisor at Bank of America. Educational qualifications include an MBA and a certificate in Project Management, all from the University of Phoenix.