Barry Krouwel

Barry Krouwel is an accomplished professional with extensive experience in workforce management. Since August 2012, Barry has served as the Senior WFM Manager at DELTA Fiber, leading the Planning & Analysis department responsible for capacity planning in customer service across various communication channels, including phone, email, chat, and WhatsApp. Prior to this role, Barry held multiple positions at Teleperformance Netherlands from August 2007 to September 2012, including Team Manager, Supervisor, Traffic, and Trainer, showcasing a diverse skill set in management and customer service operations.