Sofia Shores Menendez

Sofia Shores Menendez is an experienced Operations Support Manager at Deltatre since 2021, overseeing a global team that provides technical B2B support and incident management for clients around the clock. In this role, Sofia manages daily operations while collaborating with both internal and external stakeholders to understand project requirements, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs). Prior to Deltatre, Sofia served as the Service and Transition Manager at Arka Service Srl from 2019 to 2021.