Gaurav Sood

Gaurav Sood is an experienced Service Delivery Manager who excels in various aspects of Service Management, including Service Quality, Customer Relationship, Incident and Problem Management, and Continuous Improvement. With a background in Information Technology and a Bachelor of Technology degree in Biotechnology, Gaurav has held positions at companies like Maximus Canada, NTT DATA Services, and Wipro Limited, showcasing expertise in managing service desk teams, facilitating change management programs, and handling major incidents. Known for their strong leadership skills and commitment to ensuring end-to-end success in Incident Management processes, Gaurav is a results-driven professional in the IT industry.