Heather Callahan

Heather Callahan is a seasoned professional with extensive experience in customer support and operations analysis. Since 2005, Heather has served as a Senior Operations Analyst and System Administrator at Deltek, where responsibilities include managing high volumes of technical inquiries, generating reports, and publishing knowledge-based articles. Previous roles include Event Coordinator and Virtual Assistant at SVA, Shift Supervisor at Five Guys Burgers and Fries, Photo Mini-Lab Operator at Qualex, Sales Assistant at Blalock Cycle Company, and Loan Officer at CitiFinancial Mortgage. Heather holds an Associate of Arts Degree in Psychology from the University of Phoenix and has completed certifications in group life coaching from Transformation Academy.