Jordan Nowell

Jordan Nowell is an experienced customer experience professional with a background in management and client relations across various industries. Currently serving as Global Key Customer Experience Manager at DemandScience since January 2022, Jordan has previously held senior roles at SimpleBills from January 2018 to January 2022, focusing on client retention, financial issue resolution, and account management in the SaaS sector. Prior experience includes a significant tenure at Gideon Toal Management Services LLC, where Jordan was the Director of Premium Programs, managing operations and accounting for a portfolio generating over $20 million in annual revenue. Jordan has a proven track record in developing operational SOPs, leading customer service initiatives, and overseeing team training and engagement. Education was completed at Tarrant County College.