Aniket Kodre

As the AVP of Customer Success & Key Accounts, Aniket is a leader in relationship management with a keen eye for proactive strategy.

He breathes customer experience, works with every customer from day zero, and drives an unprecedented customer success team at DemandFarm that communicates better than a favorite virtual assistant.

Eliminating one-dimensional customer relationships is easier said than done. By complementing customer experience with the right support, Aniket’s team measures product performance and works with customers every step of the way. By seeking triumph in the success of the customers and helping them adopt DemandFarm in their sales process (just like they have), he goes beyond merely getting customers through the door and cares about their continued success. Proactive mapping of the customer lifecycle, identification of the customer's business goals, and proactive customer onboarding is the definition of coffee breaks and water cooler conversations.

Institutionalization of account planning is what customer success at DemandFarm translates to. Training and arming customers with the right knowledge, Aniket, and his team go beyond the usual norm to help them maximize the efficacy of the product. They handhold customers through every evolutionary phase of their project lifecycle, right from inception to enterprise-grade usage, quantify their experience and track it, all while adding value to their growth trajectory.