Denton County Electric Cooperative, Inc.
Michael McCarty has extensive experience in customer operations and quality assurance, currently serving as the Customer Operations & Quality Supervisor at CoServ since August 2017. Prior to this role, Michael held various positions at MONI Smart Security from November 2013 to August 2017, including Process Improvement Analyst, Performance Management Specialist, Customer Technical Support Lead, and Customer Technical Support. Michael's responsibilities involved refining processes, developing operational solutions, and enhancing customer service interactions. Earlier experience includes roles at Homewood Suites by Hilton and GameStop, where Michael gained skills in customer service and operational management.
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