Fritz Young

Fritz Young is an experienced professional in customer service and operations management, currently serving as a Credit Reviewer at the Department for Work and Pensions since March 2024. Previously held a Caseworker position at the Ministry of Justice UK for a short tenure. Notable experience includes serving as Deputy Chief Operating Officer at Cigna Hong Kong, where Fritz focused on operationalizing strategy and driving business growth. Other key roles include Head of Customer Service & Customer Experience Management at Bupa, Senior Customer Experience Manager at AIA Hong Kong and Macau, and Senior Manager, Life Operations at Prudential Hong Kong, where operational efficiencies and digital transformation initiatives were led. Early experience includes a position as Assistant Manager at FWD Insurance. Fritz holds an Executive Education degree in Artificial Intelligence from MIT Sloan School of Management and a degree from The University of Hong Kong.