The Digital and Service Management team at the Department for Work and Pensions (DWP) is responsible for overseeing and enhancing the digital interactions between the department and its 20 million customers. This includes managing digital channels, ensuring the seamless delivery of digital services, handling digital marketing and public relations, and driving contract transformation for digital service contracts. The team focuses on improving user experience, increasing efficiency, and adopting innovative solutions to meet the evolving needs of citizens.
David Lyons Ba Ons)
Head Of Service Management And...
Greg Norman
Interaction Designer
Michael Leigh
Service Manager
Nicola Platts
Head Of Digital Marketing & PR
Paula Evans
Digital Engagement Manager
Rich Corbridge
Chief Digital Information Offi...
Richard Corbridge
Director General & Chief Digit...
Richard Johnson
Service Manager
William Goddard
Delivery Lead (contract)
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