The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers.

DWP is responsible for
• understanding and dealing with the causes of poverty rather than its symptoms
• encouraging people to work and making work pay
• encouraging disabled people and those with ill health to work and be independent
• providing a decent income for people of pension age and promoting saving for retirement
• providing value for money and reducing levels of fraud and error
• reducing work-related death and serious injury in workplaces through the Health and Safety Executive

DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.


Government

Technology

Department for Work and Pensions

Peter Schofield

Katie Farrington

Barbara Bradley

Amanda Reynolds

Julie Blomley

Catherine Vaughan

Sophie Dean

Katherine Green

Neil Couling

Chris North

Rich Corbridge

The Digital and Service Management team at the Department for Work and Pensions (DWP) is responsible for overseeing and enhancing the digital interactions between the department and its 20 million customers. This includes managing digital channels, ensuring the seamless delivery of digital services, handling digital marketing and public relations, and driving contract transformation for digital service contracts. The team focuses on improving user experience, increasing efficiency, and adopting innovative solutions to meet the evolving needs of citizens.

Digital and Service Management

Digital and Technology

Director Generals

Digital and Service Management

About

Team members

Other teams at Department for Work and Pensions

Digital and Technology

Director Generals