DerbySoft
Maria Ruseva is a Customer Support Analyst at DerbySoft since September 2019, responsible for customer support operations, troubleshooting, and quality checks across multiple key accounts in EMEA and the Americas. Prior to this role, Maria worked in various hospitality and business development positions, including a Hostess at Medemari S.L., and a Business Development Assistant at Fantastic Services, where project handling and market mapping were key responsibilities. Earlier experience includes serving as a Translation Project Manager at MITRA TRANSLATIONS and several roles in customer service across different companies. Maria holds an MBA in Project Management from Varna Free University and a Bachelor's degree in Tourism and Travel Services Management from the University of Economics - Varna.
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DerbySoft
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DerbySoft is the leading provider of high-performance distribution services to the hospitality industry. The foundation of DerbySoft's work is the connectivity it builds and maintains between these hotels companies' Central Reservations Systems and the platforms of Online Travel Agencies around the world. More recently, as travel metasearch sites have grown in importance, DerbySoft has developed specialized metasearch connectivity as well as a suite of metasearch reporting and management tools for the hotel companies.