Nico Verschueren

Nico Verschueren has a diverse work experience spanning over two decades. Starting in 1999, they worked as a Support Engineer and later as a System Engineer at Admiral/CMG. During this time, they evaluated, designed, and established a new telecommunications system for CMG Belgium. In 2002, they joined Switch/BIAC/Brussels Airport as an ICT System Engineer, specializing in managing various systems and providing technical and operational support. Nico then became a Team Leader Wintel System Engineers at Brussels Airport, where they were responsible for the technical direction and support of an IT environment. In 2008, they worked as a system engineer at Fujitsu, providing technical and operational support for Windows servers. Nico also worked as a System Analyst Disaster Recovery at Fuji Xerox, where they analyzed the environment and provided strategic design documents for disaster recovery. From 2010 to the present, Nico has been with Descartes Systems Group, first as the Director of Support Services GLN and later as the Director of Service Operations. In these roles, they managed international customer support desks, reformed support desk structures, and improved operational efficiency through various upgrade and improvement projects. Overall, Nico Verschueren has demonstrated expertise in technical support, system engineering, and management throughout their career.

Nico Verschueren completed their Bachelor's degree in Electronics/ICT from Katholieke Hogeschool Kempen between 1995 and 1999.