EL

Ezra L.

Technical Support Manager at Descript

Ezra L. has worked in the media and technology industry since 2010. From 2010 to 2011, they worked as a freelance Audio/Visual Technician. From 2011 to 2012, they were an Intern at Goldcrest Post. From 2012 to 2015, they worked as a Webcast Technician/Video Editor at the City of New York. During this time, they designed and managed a webcasting platform for the NYC Employees Pension Fund meetings, saving $240,000 annually in outside vendor fees. From 2015 to 2018, they were a Media and Technology Specialist at RMTC-DHH, providing online training and support to educators of students who are deaf/hard of hearing throughout the state of Florida. From 2018 to 2022, they worked at Vimeo as a Product Manager - Live Support/Support Level 3, Live Support Product Manager, Enterprise Training Lead, and Live Video Specialist. In this role, they provided advanced technical support for Enterprise clients on Vimeo and Livestream platforms. Ezra is currently a Senior Technical Support Representative at Descript.

Ezra L. obtained an Associate of Arts (A.A.) in Recording Arts Technology/Technician from Madison Media Institute between 2000 and 2002. Ezra also holds four certifications from General Assembly and LinkedIn, including Product Management (2020), Audio for Video: 2 Tips & Techniques (2018), Managing Technical Professionals (2018), and Project Management: Technical Projects (2018).

Links

Previous companies

City of New York logo
Vimeo logo

Timeline

  • Technical Support Manager

    February 1, 2023 - present

  • Senior Technical Support Representative

    May, 2022

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