Jon G.

Jon G. is a highly experienced professional in the field of support management and software engineering, currently serving as Support Manager for Marketing Cloud at Acquia since December 2019, leading a team of Support Engineers for various Marketing Cloud products. Jon has a strong background in client support, having previously worked as Support Team Lead at AgilOne, where responsibilities included managing escalated issues, training support engineers, and creating technical documentation. Prior experience includes roles such as Manager of Business Applications at The Billing Resource, LLC, where database architecture and ETL processes were developed, and Software Engineer at Inmate Calling Solutions, focused on business intelligence reporting systems. Jon's career began at California Polytechnic State University, where foundational skills in programming and system analysis were developed, culminating in a Bachelor of Science degree in Computer Science from the same institution.