Nicole Santos

Nicole Santos serves as a Support Leader Junior at Desk Manager since March 2019, where responsibilities include leading a customer support team, training over 60 employees, monitoring metrics, and improving service-level agreements. Previous roles at Desk Manager have included Customer Support Analyst and Intern, with duties focused on addressing software-related inquiries. Prior experience encompasses a position as Sales Support Analyst at Teleperformance Brasil, and teaching English at Evolua Educação and Free Up Idiomas. Early career roles include Receptionist at Jacques Janine OFICIAL and Telemarketing Attendant at Credit Cash Assessoria Financeira. Nicole Santos is currently pursuing a Bachelor's degree in Information Technology at Univesp Oficial, expected to complete in August 2025.